The following data is collected by or on behalf of FARW: 1- Data provided by users. This includes:
- User profile: We collect data when users create or update their FARW accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using FARW apps.
This also includes gender and/or occupation (when required for certain FARW services or programs, such as FARW Cash or Women Rider Preferred).
We may use the photos submitted by users to verify their identities, such as through facial recognition technologies. For more information, please see the section titled “How we use personal data.”
- Background check and identity verification: We collect background check and identity verification information for drivers and delivery persons. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on FARW’s behalf. We also collect identity verification from FARW Eats users who request alcohol delivery.
- Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
- User content: We collect the information users submit when they contact FARW customer support, provide ratings or compliments for other users or restaurant partners, or otherwise contact FARW. This may include feedback, photographs or other recordings collected by users.
2- Data created during use of our services. This includes:
- Location data (driver and delivery person): FARW collects this data when the FARW app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
- Location data (riders and delivery recipients). We collect precise or approximate location data from riders’ and delivery recipients’ mobile devices if they enable us to do so. FARW collects this data from the time a ride or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud.
FARW collects driver location data, and links location data collected during a trip with their rider’s account, even if the rider has not enabled us to collect location data from their device. This enables us to offer services to the rider like receipt generation and customer support.
- Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
- Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
- Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
- Communications data: We enable users to communicate with each other and FARW through FARW’s mobile apps and websites. For example, we enable drivers and riders, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, FARW receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. FARW may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.
- Rental devices data: We collect data generated by rental devices, such as bicycles, scooters, or other light electric vehicles or devices, when they’re in use. This includes the date and time of use, and the location, route, and distance traveled. To the extent permitted by law, the location data collected from the rental device during the trip will be linked to the renter’s account, even if they have not enabled FARW to collect location data from their mobile device.
3- Data from other sources. This includes:
- User feedback, such as ratings, feedback, or compliments.
- Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.
- FARW account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts.
FARW may combine the data collected from these sources with other data in its possession. |